Compass

Compass is a digital adoption platform. Its job: guide users inside a piece of software so they pick it up faster, without pinging support at every step. It installs through a browser extension or a script on the application.

What is Compass for?

Compass layers guided tours, step-by-step walkthroughs, a knowledge base, and an AI chatbot fed by the documentation on top of an application. It also tracks user behavior to spot friction points. The target audience: software vendors and companies that want to cut support tickets and speed up onboarding for a tool.

Is Compass trustworthy?

The product is real and listed on comparison sites, but the site itself leaves something to be desired: at the time of checking, the domain's security certificate had expired, and the publisher isn't clearly identified. These are signals worth weighing before committing to a large-scale rollout.

How much does Compass cost?

The free plan covers up to 300 monthly active users, no credit card required. The Standard plan is listed at $100/month (3,000 active users), Advanced at $400/month (15,000 users, unlimited guides), and an Enterprise offer is quoted for larger volumes. These figures come from third-party sources, since the pricing page wasn't directly accessible.