Tidio
Reviewed by Alexis Morain · Updated July 11, 2026
Tidio is an AI live chat and chatbot platform (Lyro) for e-commerce customer service. Free plan, paid plans starting at $29/month.
An accessible chat and chatbot platform well integrated with e-commerce, though the Lyro AI add-on and the price jumps mean you need to watch the cost.
- Live chat and chatbots simple to set up
- Lyro AI to automate conversations
- Lyro AI billed as a separate add-on
Tidio is a customer service platform that combines live chat, chatbots, and a conversational AI called Lyro. It mainly targets e-commerce businesses and small companies that want to respond to visitors quickly and automate part of their support.
What is Tidio used for?
You install a chat widget on your site to talk with visitors in real time, build chatbots to automate frequent questions (order tracking, availability, FAQs), and the Lyro AI handles entire conversations autonomously based on your knowledge base. Tidio also centralizes messages from several channels (site, email, social) in a single inbox. The promise is to convert more visitors and take pressure off support, without a large team.
Who is Tidio for?
The platform mainly targets online stores and small businesses that want responsive support with a bit of automation. It integrates with e-commerce platforms like Shopify. For highly structured enterprise support, heavier solutions exist; Tidio shines on ease of setup and price-to-feature ratio for small sellers.
What are Tidio's limitations?
The Lyro AI is a separately billed add-on that can double your bill depending on conversation volume. The price jump between the mid-tier and higher plans is significant, and the free plan caps at a small number of conversations per month.
Pros & Cons
- Live chat and chatbots simple to set up
- Lyro AI to automate conversations
- E-commerce integrations (Shopify)
- Free plan to get started
- Lyro AI billed as a separate add-on
- Significant price jump to higher tiers
- Free plan capped on conversations
Key features of Tidio
Live chat
Real-time chat widget on your site
Chatbots
Automating frequent responses
Lyro AI
Autonomous conversation handling
Unified inbox
Messages from multiple channels centralized
Tidio pricing
Tidio offers a free plan (50 billable conversations per month and 50 Lyro conversations, up to 10 seats). Paid plans range from Starter at $29/month ($24 annual) to Plus starting at $749/month, with Growth starting at $59 in between. The Lyro AI is a separately billed add-on (from around $39/month), which can add significantly to the bill.
Free plan / trial
Free plan: 50 billable conversations per month and 50 Lyro conversations total, up to 10 seats. Enough to get started, but limiting fast for an active store.
Free
50 conversations/month · 50 Lyro conversations · Up to 10 seats
$0
Starter
100 billable conversations · Live chat · Basic statistics
$29 per month ($24 annual)
Growth
250 to 2,000 conversations · Automations · Analytics
From $59 per month
Plus
Lyro Connect · Departments and API · Dedicated CSM
From $749 per month
Pricing verified on July 11, 2026
Try TidioWho is Tidio for?
Best for
- E-commerce merchants and small online stores
- Responsive support with a bit of automation
- Businesses wanting a quick setup
Not recommended for
- Highly structured enterprise support
- High volumes sensitive to the cost of the AI add-on
Want to try Tidio?
Head to the official site and the current offer.
Frequently asked questions about Tidio
Is Tidio free?▼
What is Lyro in Tidio?▼
Does Tidio work with a Shopify store?▼
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