Tidio
Reviewed by Alexis Morain · Updated May 31, 2026
Tidio automates customer service for SMEs with a reliable AI agent. Achieves 67% resolution. Free trial available to test effectiveness.
Ideal for SMEs looking to automate customer support with AI.
- Automates 67% of customer conversations
- Integrates with 120+ tools, including REST APIs
- Free plan limited in advanced features
Tidio is a customer service platform featuring the AI agent Lyro, automating up to 67% of conversations while maintaining customer trust. Designed for SMEs, it enhances support quality without replacing human teams. With native integrations and advanced features, Tidio ensures a smooth and personalized customer experience.
Pros & Cons
- Automates 67% of customer conversations
- Integrates with 120+ tools, including REST APIs
- Lyro AI agent trained on verified data
- 67% resolution rate guarantee
- Free trial without credit card required
- Free plan limited in advanced features
- No specified EU hosting for GDPR compliance
Key features of Tidio
Lyro AI Agent
Automates customer responses with verified data
Proactive Automations
Captures leads and optimizes sales in real-time
Seamless Integrations
Integrates with over 120 tools for maximum flexibility
Resolution Rate Guarantee
67% resolution rate or money-back
Brand Voice Alignment
Personalized responses in the brand's voice
Who is Tidio for?
Best for
- SMEs looking to automate support
- Customer service teams of 5-20 people
- Startups focusing on customer satisfaction
Not recommended for
- Businesses requiring a Salesforce connector
Frequently asked questions about Tidio
Does Tidio offer a free trial?▼
What is Tidio's resolution rate guarantee?▼
How many integrations does Tidio offer?▼
Is Tidio GDPR compliant?▼
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