Aircall

Aircall is a cloud calling solution (call center and phone system) built for sales and support teams. Developed by a French company, it replaces phone hardware with an app integrated into your work tools, with a reputation for reliability and a rich set of integrations.

What is Aircall used for?

You create phone numbers in many countries, make and receive calls from the web or mobile, and equip your team with call distribution, queues, voicemail, tags, comments, and analytics. Aircall's strength is its ecosystem: more than 100 integrations, including a tight link with CRMs like HubSpot or Salesforce, which pull calls into customer records. Higher tiers add advanced analytics and AI features. It's a turnkey professional calling tool.

Aircall vs. KrispCall and CloudTalk?

Compared to KrispCall, which is more affordable, Aircall positions itself as premium, betting on reliability and integrations. Compared to direct competitors CloudTalk and CallHippo, it leans on the depth of its ecosystem and its polished CRM integration. For a team wanting solid calling tightly connected to its tools, it's a benchmark; tight budgets should look at the alternatives.

What are Aircall's limitations?

Billing is per license, with a minimum of three, and the premium positioning shows in the price. There's no free plan, and extra phone numbers and calling credits are added on top of the subscription. The most advanced features unlock on higher tiers.