Aircall
Reviewed by Alexis Morain · Updated June 16, 2026
Aircall unifies client communications for SMEs and large enterprises. 250+ CRM and helpdesk integrations. AI to automate and analyze.
Ideal for SMEs looking to integrate CRM and AI into their calls.
- 250+ CRM and helpdesk integrations available
- AI virtual agents for 24/7 support
- No free plan available
Aircall is an AI-powered client communication platform designed for SMEs and large enterprises. It centralizes calls, SMS, and messages while integrating over 250 tools like Salesforce and HubSpot. Virtual assistants and AI agents automate repetitive tasks and provide real-time analytics, enhancing sales and support team efficiency.
Pros & Cons
- 250+ CRM and helpdesk integrations available
- AI virtual agents for 24/7 support
- Real-time call transcription and analysis
- Enterprise-level connectivity with high-quality audio
- No free plan available
- Pricing not displayed on the site
- Dependence on a CRM ecosystem for certain functions
Key features of Aircall
Native CRM Integration
Automatically syncs client data with your CRM.
AI Virtual Agents
Provide 24/7 customer support with autonomous resolution.
Real-Time Transcription
Analyzes calls to provide insights and trends.
Automated Follow-Up
Automatically creates follow-up tasks and updates the CRM.
Who is Aircall for?
Best for
- SMEs with unified communication needs
- Customer support teams
- Companies using Salesforce or HubSpot
Not recommended for
- Businesses seeking a free or low-cost plan
Frequently asked questions about Aircall
Does Aircall offer a free plan?▼
Where is Aircall's data hosted?▼
Does Aircall integrate with Salesforce?▼
What are the main benefits of AI virtual agents?▼
Tags:
Analyze with an AI assistant
Tech sheet
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