CloudTalk
Reviewed by Alexis Morain · Updated July 11, 2026
CloudTalk is a cloud call center for sales and support teams, rich in CRM integrations. Plans from $21/month, with a 14 day free trial.
A mature cloud call center, strong on CRM integrations and analytics, with no free plan and a cost that climbs on higher plans and add ons.
- Call quality and coverage (160+ countries)
- Deep two way CRM integrations
- No free plan, trial only
CloudTalk is a cloud based call center solution, built for sales and support teams handling a high volume of calls. Of European origin, it emphasizes call quality, automation, and deep CRM integrations.
What is CloudTalk used for?
You equip your team with numbers in more than 160 countries, then structure calls: smart routing, queues, IVR, recording, real time monitoring, and coaching. Dialers (preview, power, smart) automate outbound prospecting, and the call flow builder adapts the journey to each scenario. Two way sync with CRMs (Salesforce, HubSpot, Pipedrive) brings every call back into the customer record, and a layer of AI voice agents has arrived recently.
CloudTalk or CallHippo and Aircall?
Compared with CallHippo, cheaper, CloudTalk offers more refined quality and integrations. Compared with Aircall, a direct competitor, the two are often evenly matched, CloudTalk being known for its analytics and call flow builder. For a team that lives on the phone, it is a solid choice.
What are the limits of CloudTalk?
There is no free plan, only a trial. The per user price climbs quickly on higher plans and add ons (AI agents, dialers), and the rich configuration takes time to set up.
Pros & Cons
- Call quality and coverage (160+ countries)
- Deep two way CRM integrations
- Call flow builder and dialers
- Analytics and real time monitoring
- No free plan, trial only
- Per user price that climbs quickly
- Rich configuration that takes setup time
Key features of CloudTalk
International numbers
Coverage in more than 160 countries
Routing and IVR
Custom queues and call flows
Dialers
Preview, power, and smart for prospecting
CRM sync
Calls brought back into the customer record
CloudTalk pricing
CloudTalk has no free plan, but offers a 14 day trial with no card (50 minutes of AI voice agent included). Plans range from Lite at $21 per user per month to Expert at $55 (minimum 3 users), with Starter at $28 and Essential at $32 in between, all billed annually. AI voice agents are billed separately.
Lite
Unlimited US/Canada calls · Recording and transfers · Live monitoring
$21 per user/month (billed annually)
Starter
Call queues and groups · IVR and routing · Dialer as an add on
$28 per user/month (billed annually)
Essential
Advanced call flow builder · Smart dialer · Dashboards
$32 per user/month (billed annually)
Expert
Power dialer included · Advanced coaching · Salesforce ecosystem
$55 per user/month (billed annually, min. 3)
Pricing verified on July 11, 2026
Try CloudTalkWho is CloudTalk for?
Best for
- Sales and support teams with high call volume
- Organizations wanting deep CRM integrations
- Need for call analytics and coaching
Not recommended for
- Budgets looking for a free option
- Very small teams with minimal needs
Want to try CloudTalk?
Head to the official site and the current offer.
Frequently asked questions about CloudTalk
Does CloudTalk have a free plan?▼
CloudTalk or Aircall?▼
Does CloudTalk integrate with CRMs?▼
Analyze with an AI assistant
Tech sheet
Vendor
Similar to CloudTalk
