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Salesforce

Reviewed by Alexis Morain · Updated May 6, 2026

Salesforce is an AI CRM for SMBs, unifying data and agents. Includes a 30-day free trial to experience its power from the start. 

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PaidStarting at 25$/utilisateur/moisFree trial
SaaS Radar Review
8/10

A powerful AI CRM for SMBs looking to integrate Slack and automate.

  • 30-day free trial to test the AI CRM
  • Native Slack integration for seamless collaboration
  • Pricing starts at $25/user/month
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Salesforce is an AI-based CRM designed to help small and medium businesses manage sales, marketing, and customer service on a unified platform. With features like Agentforce and Customer 360, it enables faster decision-making and improved customer relationships. 30-day free trial to explore its capabilities.

Pros & Cons

What we love
  • 30-day free trial to test the AI CRM
  • Native Slack integration for seamless collaboration
  • Agentforce resolves 66% of cases autonomously
  • Scalable platform to support SMB growth
  • 15% increase in marketing pipeline thanks to AI
What could be better
  • Pricing starts at $25/user/month
  • Data hosting primarily in the US
  • Some advanced features require additional modules
  • No native integration with Zapier

Key features of Salesforce

Agentforce

Automates case resolution and lead qualification

Customer 360

Unifies all customer data for a complete view

Slack Integration

Facilitates real-time team collaboration

Data 360

Centralizes data for real-time insights

AI-Powered Automation

Automates complex workflows for greater efficiency

Who is Salesforce for?

Best for

  • SMBs looking to integrate Slack
  • Startups with scalable CRM needs
  • Growing sales and marketing teams

Not recommended for

Large enterprises with very complex CRM needs.

Frequently asked questions about Salesforce

What is Salesforce?
Salesforce is a CRM platform that unifies applications and data to optimize sales, service, and marketing.
How does Salesforce help small businesses?
Salesforce offers scalable CRM solutions for SMBs, managing sales, service, and marketing on a single platform.
What is agentic AI in Salesforce?
Agentic AI automates complex workflows and personalizes customer interactions.
What is the cost of Salesforce?
Salesforce starts at $25/user/month, with a 30-day free trial.

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Tech sheet

Platforms
Web
Integrations
SlackCustomer 360Data 360
Support
Email, Documentation, Base de connaissances
Data hosting
États-Unis
GDPR Compliance
Not GDPR certified
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