Freshdesk
Reviewed by Alexis Morain · Updated July 14, 2026
Freshdesk is Freshworks' customer support software: tickets, knowledge base, automations. Free plan, then from around $15 per agent.
A complete, accessible helpdesk with a very good features-to-price ratio, ideal for SMBs wanting to structure support without an oversized budget.
- Free plan up to 10 agents
- Good features-to-price ratio
- Less deep than Zendesk at the high end
Freshdesk, published by Freshworks, is customer support (helpdesk) software known for its good features-to-price ratio. It centralizes multichannel requests in a ticketing system, with a knowledge base, automations and reports, and easier onboarding than some competitors.
What is Freshdesk used for?
Freshdesk is used to manage a team's customer support: receive and route tickets by email, chat, phone and social, automate repetitive tasks, offer a self-service help center and track metrics. It targets SMBs and support teams wanting a complete solution without a Zendesk budget.
Freshdesk or an alternative?
Against Zendesk, often more expensive, and Intercom, more conversational, Freshdesk stands out with a free plan and accessible pricing for broad feature coverage. It is a good compromise to start or industrialize without blowing the budget.
How much does Freshdesk cost?
A free plan covers up to 10 agents with basic features. Paid plans start around $15 per agent per month (Growth), then Pro around $49 and Enterprise around $79, with more automations and advanced features.
Pros & Cons
- Free plan up to 10 agents
- Good features-to-price ratio
- Accessible onboarding
- Multichannel coverage
- Less deep than Zendesk at the high end
- Some features reserved for higher tiers
- Interface sometimes busy
Key features of Freshdesk
Multichannel tickets
Email, chat, phone, social
Automations
Routing and automatic tasks
Knowledge base
Self-service help center
Reports
Support performance tracking
Freshdesk pricing
Freshdesk offers a free plan up to 10 agents with essential features, a real advantage to start. Paid plans start around $15 per agent per month (Growth), rising to around $49 (Pro) and $79 (Enterprise), on annual billing. Its features-to-price ratio is one of its strengths against more expensive competitors, making it attractive for SMBs.
Free plan / trial
Free plan up to 10 agents with basic features.
Free
Email and social tickets · Knowledge base · Basic reports
Free up to 10 agents
Growth
Automations · SLA · Collision detection
$15 agent/month
Pro
Multi-product · Custom roles · Advanced reports
$49 agent/month
Enterprise
AI assistance · Sandbox · Audit and security
$79 agent/month
Pricing verified on July 14, 2026
Try FreshdeskWho is Freshdesk for?
Best for
- SMBs and support teams
- Starting with a free plan
- Multichannel support without a big budget
Not recommended for
- Very large organizations with sharp needs
- Purely conversational product support
Want to try Freshdesk?
Head to the official site and the current offer.
Frequently asked questions about Freshdesk
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Freshdesk or Zendesk?▼
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