Best Freshdesk Alternatives in 2026
12 alternatives reviewed to Freshdesk, each compared and rated with a public methodology.
Freshdesk · Freshdesk is Freshworks' customer support software: tickets, knowledge base, automations. Free plan, then from around $15 per agent. View Freshdesk review →
The best Freshdesk alternative is Twilio, rated 8/10. To start for free, UptimeRobot offers a free plan. 12 alternatives compared below.
| Tool | Radar Score | Starting price | Review |
|---|---|---|---|
| Twilio | 8/10 | On request | View review |
| Intercom | 8/10 | 39 $/siège/mois | View review |
| Zendesk | 8/10 | 55 $/agent/mois | View review |
| UptimeRobot | 7/10 | 9 $/mois | View review |
| Messenger | 7/10 | Free | View review |
| 7/10 | Free | View review | |
| Keobiz | 7/10 | Dès 49 €/mois HT | View review |
| Shine | 7/10 | 9 €/mois | View review |
| CloudTalk | 7/10 | 21 $/mois | View review |
| CallHippo | 7/10 | 18 $/mois | View review |
| Omybox | 7/10 | 19 €/mois | View review |
| SeDomicilier | 7/10 | Dès 13 €/mois | View review |
The communications API platform (SMS, voice, email) for developers
Development & TechCustomer Service
Twilio provides communications APIs: SMS, voice calls, WhatsApp, email. Usage-based billing, per message or per minute, no fixed subscription.
The conversational, AI-powered customer service platform
Customer Service
Intercom is a conversational customer service platform: messaging, chatbot and the Fin AI agent. From around $39 per seat per month.
The reference customer service and support center platform
Customer Service
Zendesk centralizes multichannel customer support: tickets, chat, knowledge base, AI. Suite plans from around $55 per agent per month.
Uptime monitoring for your sites and APIs
Development & Tech
+2 more
UptimeRobot monitors uptime for your sites, servers, and APIs and alerts you on outages, with status pages. Free plan available, Solo from $9/month.
Meta's messaging app, a customer service channel via Pages
Marketing & AcquisitionCustomer Service
Messenger is Meta's messaging app, free. Businesses use it for customer service via the API, linked to their Facebook Page.
Meta's messaging app and its business platform for companies
Marketing & AcquisitionCustomer Service
WhatsApp is Meta's messaging app, free. Businesses use it via the Business app or the API, billed per conversation, for customer service.
The online chartered accounting firm for business owners and property investors
Finance & Accounting
+2 more
Keobiz is a French online accounting firm: bookkeeping, filings, VAT and payroll with a dedicated accountant. Plans from 49 euros/month excl. VAT.
The French neobank for freelancers and small businesses
Finance & Accounting
+2 more
Shine is the French neobank for freelancers and small businesses: business account, card, invoicing. Free plan, paid tiers from €9/month excl. VAT.
The cloud call center rich in CRM integrations
Productivity
+2 more
CloudTalk is a cloud call center for sales and support teams, rich in CRM integrations. Plans from $21/month, with a 14 day free trial.
VoIP virtual telephony that deploys fast
Automation & No-code
+2 more
CallHippo is a cloud VoIP phone system for sales and support teams, deployed within minutes. Free basic plan, paid plans from $18/month.
Turn your website into an AI assistant in minutes
E-commerce
+2 more
Omybox turns your website into an AI assistant that answers visitors and captures leads. French SaaS, EU-hosted, plans from 19 euros a month.
Fully online business domiciliation
Finance & Accounting
+2 more
SeDomicilier provides a registered office address and manages your mail, entirely online. Paris-based, domiciliation plans from 13 euros a month.
Your tool here · Reach thousands of entrepreneurs and freelancers actively searching for the right software.