Best Freshdesk Alternatives in 2026
12 alternatives reviewed to Freshdesk, each compared and rated with a public methodology.
Freshdesk · Freshdesk is Freshworks' customer support software: tickets, knowledge base, automations. Free plan, then from around $15 per agent. View Freshdesk review →
The best Freshdesk alternative is Zoho Invoice, rated 8/10. To start for free, Zoho Invoice offers a free plan. 12 alternatives compared below.
| Tool | Radar Score | Starting price | Review |
|---|---|---|---|
| Zoho Invoice | 8/10 | Free | View review |
| Intercom | 8/10 | 39 $/siège/mois | View review |
| Twilio | 8/10 | On request | View review |
| Zendesk | 8/10 | 55 $/agent/mois | View review |
| Campaign Monitor | 7/10 | 13 $/mois | View review |
| Pressable | 7/10 | 25 $/mois | View review |
| EmailListVerify | 7/10 | 5 $/1 000 crédits | View review |
| UptimeRobot | 7/10 | 9 $/mois | View review |
| Messenger | 7/10 | Free | View review |
| 7/10 | Free | View review | |
| Keobiz | 7/10 | Dès 49 €/mois HT | View review |
| Shine | 7/10 | 9 €/mois | View review |
Free invoicing for freelancers and small businesses
Finance & Accounting
+2 more
Zoho Invoice is 100% free invoicing software for freelancers and small businesses: quotes, invoices, time tracking, and online payments.
The conversational, AI-powered customer service platform
Customer Service
Intercom is a conversational customer service platform: messaging, chatbot and the Fin AI agent. From around $39 per seat per month.
The communications API platform (SMS, voice, email) for developers
Development & TechCustomer Service
Twilio provides communications APIs: SMS, voice calls, WhatsApp, email. Usage-based billing, per message or per minute, no fixed subscription.
The reference customer service and support center platform
Customer Service
Zendesk centralizes multichannel customer support: tickets, chat, knowledge base, AI. Suite plans from around $55 per agent per month.
Polished email marketing for brands and agencies
Automation & No-code
+2 more
Campaign Monitor (Marigold) is an email marketing platform known for polished design. No free plan, Lite starts at $13/month for 500 contacts.
Automattic's managed WordPress hosting
Development & Tech
+2 more
Pressable is Automattic's managed WordPress hosting on WP Cloud. Plans from $25/month ($20.83 billed annually), Jetpack Security included.
Email list verification to cut bounce rates
Analytics & Data
+2 more
EmailListVerify checks your email lists to reduce bounces and protect your deliverability. From $5 per 1,000 credits, free trial included.
Uptime monitoring for your sites and APIs
Development & Tech
+2 more
UptimeRobot monitors uptime for your sites, servers, and APIs and alerts you on outages, with status pages. Free plan available, Solo from $9/month.
Meta's messaging app, a customer service channel via Pages
Marketing & AcquisitionCustomer Service
Messenger is Meta's messaging app, free. Businesses use it for customer service via the API, linked to their Facebook Page.
Meta's messaging app and its business platform for companies
Marketing & AcquisitionCustomer Service
WhatsApp is Meta's messaging app, free. Businesses use it via the Business app or the API, billed per conversation, for customer service.
The online chartered accounting firm for business owners and property investors
Finance & Accounting
+2 more
Keobiz is a French online accounting firm: bookkeeping, filings, VAT and payroll with a dedicated accountant. Plans from 49 euros/month excl. VAT.
The French neobank for freelancers and small businesses
Finance & Accounting
+2 more
Shine is the French neobank for freelancers and small businesses: business account, card, invoicing. Free plan, paid tiers from €9/month excl. VAT.
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