Freshsales
Reviewed by Alexis Morain · Updated July 11, 2026
Freshsales is Freshworks's sales CRM, with Freddy AI and automation. Free plan for up to 3 users, Growth plan starts at $9/user/month.
A complete, affordable sales CRM, a good feature-to-price fit for SMBs, whose most useful features unlock high up the pricing ladder.
- Free plan for up to 3 users
- Contact scoring and Freddy AI assistant
- Significant price jump between Growth and Pro
Freshsales is Freshworks's sales CRM, the maker of the Fresh suite of tools. It targets sales teams that want a complete but affordable CRM, with in-house AI (Freddy) and a free plan to get started with no commitment.
What is Freshsales used for?
You manage contacts, accounts, and opportunities in a visual pipeline, automate repetitive tasks (follow-ups, assignment, workflows), and track sales activity through dashboards. AI contact scoring ranks the hottest prospects, sales sequences give prospecting a rhythm, and the Freddy assistant offers suggestions and summaries. Everything connects to the rest of the Freshworks suite (support, marketing) and to third-party tools.
Freshsales or HubSpot and Pipedrive?
Compared to HubSpot, richer on the marketing side but quick to get expensive, Freshsales is more affordable and sales-focused. Compared to Pipedrive, a simple, effective CRM, it adds more AI and a broader suite. For an SMB looking for a good feature-to-price ratio, it's a solid candidate; large accounts will lean more toward Salesforce or Dynamics 365.
What are Freshsales's limitations?
The jump between the Growth plan ($9) and the Pro plan ($39) is significant, and the most useful features (advanced sequences, territories) unlock high up the pricing ladder. The tool covers sales well but remains one piece of a suite: getting its full value means adopting the whole Freshworks ecosystem.
Pros & Cons
- Free plan for up to 3 users
- Contact scoring and Freddy AI assistant
- Good feature-to-price ratio for SMBs
- EU data center available on request
- Significant price jump between Growth and Pro
- Key features reserved for higher plans
- Full value tied to the Freshworks suite
Key features of Freshsales
Visual pipeline
Clear view of contacts, accounts, and opportunities
Freddy AI
Prospect scoring and suggestions
Sales sequences
Rhythmic, automated prospecting
Automations
Follow-ups, assignment, and workflows
Freshsales pricing
Freshsales offers a free plan for up to 3 users (contacts, accounts, basic pipeline). Paid plans, billed per user annually, range from Growth at $9/user/month ($11 monthly) to Enterprise at $59, with Pro at $39 in between. A 21-day free trial covers the paid plans, with no minimum user count required.
Free plan / trial
Free plan for up to 3 users: contact and account management, basic pipeline, and mobile app, without the advanced automations, sequences, or scoring reserved for paid plans.
Free
Contacts and accounts · Basic pipeline · Mobile app
$0 up to 3 users
Growth
Visual pipeline · Basic automations · AI contact scoring
$9 per user/month (annual)
Pro
Multiple pipelines · Sales sequences · Territories and workflows
$39 per user/month (annual)
Enterprise
Advanced Freddy AI · Governance and audit · Sandbox
$59 per user/month (annual)
Pricing verified on July 11, 2026
Try FreshsalesWho is Freshsales for?
Best for
- SMBs wanting a complete, affordable CRM
- Teams wanting scoring and AI at a low price
- Users of the Freshworks ecosystem
Not recommended for
- Large accounts with highly custom needs
- Wanting every feature from the entry plan
Want to try Freshsales?
Head to the official site and the current offer.
Frequently asked questions about Freshsales
Is Freshsales free?▼
Freshsales or HubSpot?▼
What is Freddy in Freshsales?▼
Analyze with an AI assistant
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